New Product Returns

If you feel your new product is defective, please first contact PLUSTEK customer support at the contact information below for assistance. To exchange a defective product that is new, contact the PLACE OF PURCHASE for more information on their return policy and procedure. Non-defective product returns may be allowed by your PLACE OF PURCHASE within a certain period of time after purchase. Please contact the PLACE OF PURCHASE for more information on their return policy and procedure. If you have a problem involving the billing or shipping of your order, contact your PLACE OF PURCHASE.

One Year Limited Liability Warranty

PLUSTEK warrants this product against defect in material or workmanship for 1 year from the date of purchase. If this product proves to be defective, contact PLUSTEK's customer support for repair or replacement of your unit. PLUSTEK will not issue a refund. RMA requests cannot be processed without the proof of original date of purchase.

• • If PLUSTEK determines that the returned product was damaged as a result of inadequate protection / packaging on your part, this warranty becomes void.
• • If the product fails due to damage during return shipment back to PLUSTEK. handling, storage, accident, abuse or misuse, or if it has been used or maintained in a way that does not conform to instructions provided with product, this warranty becomes void.
• • This warranty becomes invalid if the factory-supplied serial number on the product has been removed or altered in any way.
• • Repair by anyone other than PLUSTEK or an approved agent also voids this warranty.
• • The maximum liability of PLUSTEK is the product purchase price.

Return Materials Authorization-Policy

You must obtain a Return Materials Authorization (RMA) number from PLUSTEK Customer Support before returning a product. The contact information for United States and Canada Customer Support is:

• Plustek Technology, Inc.
• 10395 Slusher Drive, Unit 1
• Santa Fe Springs CA 90670
• Tel:714-670-7713
• Fax:714-670-7756
• E-mail: infousa@plustekus.com

Products returned without an RMA number will not be processed and will be returned to you,

• • PLUSTEK itself does not give refunds or offer product upgrades. Refunds come from the PLACE OF PURCHASE only.
• • Proof of purchase is required in order to receive warranty service.
• • Return shipping is prepaid by the customer.
• • International customers may be subject to duties, taxes and brokerage fees. Customers are responsible for fees incurred for both sending and receiving (shipment is not covered for international customers. Customer must also provide a US or Canadian address for receipt of product. Plustek does not ship international.)

Warranty Repair and Replacement Procedure

Do not ship your product to PLUSTEK or PLACE OF PURCHASE before contacting customer support.

1. Obtain a Return Materials Authorization (RMA) number by contacting customer support.

2. A Customer Support Representative will do troubleshooting to see if the product is defective. If the product is defective, then this information is required:

• • Your contact information
• • Product serial number
• • Proof of purchase
• • Credit card information for optional shipping services

3. The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.

4. Package product securely. You must include all manuals, software, cables, mounting brackets, and any other hardware or accessories. Include your contact information with your name, address, phone number, and RMA number inside the package. When returning the product, you must ship the product in its original packaging or packaging that gives an equal degree of protection. If the product has a locking mechanism (which is typical for large flatbed scanners), it must be set to “Lock”/”Locked”, Plustek is not responsible for damaged caused by an unlocked scanner.

5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges. We suggest using a carrier that provides tracking information and insurance. PLUSTEK is not responsible for packages lost in transit on the way to PLUSTEK. The repaired or replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost. For status of an already issued RMA, call in the U S or Canada:(714) 670-7713. All other countries contact your local customer support.

"Out of Warranty” Products

If your product is not covered under warranty, we offer Out of Warranty Repair Services for a fee. PLUSTEK warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgment of PLUSTEK, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.

"Out of Warranty" Repair Service Procedure

(Repair Service is only available to customers in the U S. and Canada)

1. If you want service, you need to contact customer support. The Customer Support Representative will verify your warranty status based on the proof of purchase date and the unit's serial number. For non-warranty repairs please inquire for price quotation, if you wish to obtain service, customer support will ask for;

• • Contact information
• • Serial number
• • Credit card (MasterCard, Visa, American Express)

2. Customer support will give you an RMA number and shipping information. Be sure to write this down.

3 Package the product securely. Please include all manuals, software, cables, mounting brackets, and any other hardware or accessories. Include your name, address, phone number, and RMA number inside the package. If the product has a locking mechanism (which is typical for large flatbed scanners), it must be set to “Lock”/”Locked”, Plustek is not responsible for damaged caused by an unlocked scanner.

4, Send the product to the PLUSTEK Customer Service Center address given by customer support. Write your RMA number clearly on the outside of the package. We suggest using a carrier that provides tracking information and insurance. PLUSTEK is not responsible for any packages lost in transit. International customers may be subject to duties, taxes and brokerage fees. Customers are responsible for fees incurred for both sending and receiving (shipment is not covered for international customers. The international customer must also provide a US or Canadian address for receipt of product. Plustek does not ship international.)

"Out of Warranty" Repair Parts Guarantee

Products for Repair Services are covered by a 3-Month warranty from Invoice date for the repaired part only. Invoice of Repair Service from PLUSTEK will be required to obtain warranty service.