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      Support   RMA Policy

    Standard Replacement

    The standard replacement policy for Plustek scanners is for the customer to return the defective product to Plustek. We will then analyze the product and repair or replace it at our discretion.

    An RMA number must first be issued by an Plustek representative. This RMA number must be clearly referenced on the outside of the return shipment. Upon receipt of the defective product, Plustek will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product.

    In the event the product returned to Plustek has been discontinued (i.e the product is no longer being manufactured by Plustek but is still under warranty), Plustek will, at its discretion, either repair or replace with recertified product.

    Cross Shipment

    In the event that a replacement product is needed immediately, a Cross Shipment option is available.

    Requesting this option implies that the customer has the defective product in his possession and will ship it back to Plustek within 10 calendar days of receipt of the replacement product.

    The customer will be asked to secure the return by providing a credit card. There will be a 10-day hold or charge placed on the card equal to the list price of the item being shipped. In the event the product is not returned on or before the due date, the credit card will be charged for the non-returned product. Once the defective product is returned, a credit or refund will be issued within 3 business days of product being returned. Subject to availability, Plustek will ship product on the same day the RMA is generated.

    Defective On Arrival

    In the unlikely event your scanner fails within the first 24 hours of use, please contact Plustek support and not the reseller where you purchased the scanner. Plustek will exchange your scanner for a new scanner.

    Obtaining a RMA Number

    To obtain an RMA Number contact Plustek Support Por call 714-670-7713.

    Once you have obtained a RMA Number

    After obtaining a RMA Number from Plustek, you must send the product - freight prepaid - to:

    • Plustek Technology, Inc.
    • 9830 Norwalk Blvd #155,
    • Santa Fe Springs CA 90670.

    The Plustek RMA number must be prominently displayed on the outside of your package. If you send your product to Plustek without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened. Please use a shipping company that can demonstrate proof of delivery. Plustek does not accept responsibility for any lost shipments unless proof of delivery to Plustek is provided..

    Please note:

    Product shipped to Plustek must be properly packaged to prevent loss or damage in transit.
    Shipping your scanner to Plustek using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping.
    Plustek will not repair or replace a product that is shipped in such a way that the product is not properly protected.
    Plustek will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or modification.