Data protection policy
The protection of your data is very important to us. You can visit our website at any time without providing or leaving any personal information about yourself. However, if you make use of a special offer on our website, the processing of personal data may become necessary. If no legal basis exists here, we will obtain the consent of the data subject.
This data protection policy applies to the websites plustek.com/us or plustek.com, as well as their subpages or subdomains. Furthermore, this data protection policy applies to all linked websites and to all webforms mentioned.
The processing of personal data of a data subject, such as his / her first and last name, address, e-mail address or telephone number, takes place at Plustek in accordance with the General Data Protection Regulation (GDPR). This data protection policy serves to inform you about the type, scope and purpose of the personal data we collect, use and process. Furthermore, we would like to inform about the rights that data subjects are entitled to.
We have implemented technical and organizational measures to ensure the highest possible level of security for the personal data processed via this website. Nevertheless, the transmission of data via the Internet can present security risks and thus, absolute and general protection cannot be guaranteed by us. Of course, you are free to submit your personal data to us in other ways or by other technical means, such as by telephone.
In order to make the terminology used in the GDPR and in this data protection policy easier to understand, we briefly explain the meaning of some of the terms used below.
Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”). A natural person is considered to be identifiable, directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or with one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of how this natural person can be identified.
The term “processing” refers to any process or series of process performed with or without the aid of automated procedures in connection with personal data such as collecting, recording, organizing, arranging, storing, adapting or modifying, reading out, querying, using, disclosing by transmitting, disseminating or other forms of providing, matching or linking, limiting, erasing or destructing.
“Responsible person” means the natural or legal person, public authority, institution or other body that, alone or together with others, decides on the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by European Union law or the law of the Member States, the responsible person or the specific criteria for his / her appointment may be provided for under European Union law or under the law of the Member States.
Who is responsible for the processing?
The person responsible, hereinafter referred to as Plustek or we, within the meaning of the GDPR and other data protection regulations is:
9830 Norwalk Blvd #155
Santa Fe Springs, CA 90670
Plustek Inc. is a company incorporated in the Republic of Taiwan (ROC) with address 13F-1 No. 3 (Bldg F), Yuan Qu Street, Nankang District 115, Taiwan ROC and represents the headquarters of Plustek. Plustek Technology is a company based in United States with the address 9830 Norwalk Blvd #155 Santa Fe Springs, CA 90670 and represents the North America headquarters of Company Plustek. In certain cases, both companies’ control and process data that is voluntarily made available via the offers on the website, such as the use of web forms. In this case, both companies are considered to be jointly responsible.
For more information, see the section „Where is personal data stored?“
Possibility to contact the data protection officer
For any further information or explanations, please contact the data protection officer of Plustek Technology, 9830 Norwalk Blvd #155 Santa Fe Springs, CA 90670, USA, or send an email to
More detailed information about our website analysis can be found under the section “Data protection when using and using third-party providers”
Collection of General data and information
You can visit our website without having to provide us with any personal information. We only store access data in so-called server log files, such as browser types and versions, the operating system used by the accessing system, the name of the requested file, the date and time of retrieval, the amount of data transmitted and the requesting provider. These data are evaluated solely to ensure trouble-free operation of our websites and to improve our offer; they do not allow us to draw any conclusions about you.
We collect this anonymously collected data and information for statistical reasons and to increase data protection and data security in our company. The data in the server log files are stored separately from all other personal data provided by a data subject.
Personal data that is processed when using our services and offers will not be transferred to other persons or companies for their use without your prior and express consent (this does not apply to Plustek companies that are jointly responsible). However, some providers with whom we have business relationships for the provision of products and services can access your personal information and process it on our behalf, but only to provide services in connection with the purposes stated in this data protection statement.
Data usage when registering for the e-mail newsletter
If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our e-mail newsletter according to your consent. The newsletter contains information about our products and special offers such as sweepstakes or promotions. Unsubscribe to the newsletter is possible at any time and can be done either by a message to the contact option described below or via a dedicated link in the newsletter.
Any links to our website in the newsletter are recorded with the analysis tool Google
Analytics and evaluated for statistical purposes. For more information about Google
The legal basis for the processing of your data for the purpose of sending out newsletters is Art. 6 para. 1 a and. f GDPR.
Data use when using our contact form or submitting a question about a product (support form)
If you use our contact form or the “Technical Questions” form, we will use the data required or separately provided by you to process your request. In order to use the form, a valid e-mail address is required. Any additional information is voluntary. The processing of the information provided in accordance with Art. 6 1 lit. a GDPR is based on your consent granted voluntarily. Your personal data provided is collected and stored exclusively for our internal use and our own purposes. By submitting the form, you consent to the fact that the information submitted for contacting us and the allocation of resources for any queries may also be stored outside the European Economic Area. This consent can be revoked at any time with effect for the future. The revocation can be done by sending a message to the contact option described below.
Data use when using the product registration form
If you use our form in the “Product Registration” section, we will use the data required or separately provided by you to register your product for warranty or other product-related services and information. In order to use the form, a valid e-mail address is required. Any additional information is voluntary. The processing of the information provided in accordance with Art. 6 1 lit. a GDPR is based on your consent granted voluntarily. Furthermore, as part of your registration, your e-mail address or separately provided data will be assigned to the registered product. By submitting the form, you consent to the fact that the information submitted for registration and allocation of resources for any queries until the expiration of the statutory or additionally agreed warranty obligations may also be stored outside the European Economic Area. This consent can be revoked at any time with effect for the future. The revocation can be done by sending a message to the contact option described above.
Data use when fulfilling contractual obligations
If you wish to purchase our products and services, personal data may be collected in a number of ways, including but not limited to
- ● First and last name
- ● Address
- ● E-mail address
- ● Telephone number
According to Art. 6 1 b GDPR, these are processed on the basis of contractual obligations, the performance of pre-contractual measures, fulfilment of legal obligations or statutory requirements.
Where is my personal data stored?
As a rule, we store and process your personal data within Germany or the European Economic Area. However, some of the data may be transferred to, and stored in, a Plustek related company in a country outside the European Economic Area whose laws may not provide the same level of protection for your data as is the case in the European Economic Area. However, we would like to assure you that your data will be adequately protected even in such cases and that all Plustek affiliates processing your data outside the European Union will follow our explicit instructions on how to handle your personal data.
While we always endeavor to protect your personal data adequately when we receive it, the transmission of information to or from us over the Internet is never risk free, which means that your information is sent to us online at your own risk. We would therefore like to emphasize that Plustek does not accept any liability for any loss or damage that you may incur as a result of such transfers.
How long will my personal data be stored for?
We store personal data only for the period necessary to achieve the purpose of the storage, or as required by the statutory directives and regulations to which we are subject. If this purpose ceases or if a period of time prescribed by statutory directives and regulations expires, your personal data will be blocked or deleted, unless there is a need for further storage of the data for conclusion or fulfilment of a contract. This does not apply insofar as statutory provisions preclude deletion, further storage is necessary for the purpose of providing evidence or if you have expressly consented to a longer storage period. Furthermore, we store product-related content and data permanently for internal and analytical purposes. Personal data collected and processed in this context will be deleted or anonymized.
According to the General Data Protection Regulation (GDPR), it provides individuals several rights in relation to your personal data:
- ● Right to be inform - You have the right to be clearly and concisely informed about the personal data processed by us;
- ● Right to rectification - You have the right to ask us to change or update any inaccurate or incomplete personal information;
- ● Right to deletion – You have the right the request deletion or removal of personal data, where there is no compelling reason or legal obligation
- ● Right to restriction of processing – You have the right to suspend the processing of personal data temporarily or permanently, in whole or in part;
- ● Right to object – You have the right to object processing of your personal information, unless it is necessary for legal claims;
- ● Data portability – You have the right to request a copy of your personal information in an electronically readable format and transfer it to other services or organization.
Furthermore, you have the right to file a complaint with the competent supervisory authority in a justified case.
Data use in the application process
We process your personal data if you provide them to us along with your application documents by e-mail or by post. By submitting your application documents to us, you expressly consent to the collection, processing and use of the data contained therein by us for the purpose of processing your application. If an employment is made after the application process, these data can be further processed and used in an employment relationship and for employment purposes.
Your personal application data will be deleted six months after completion of the application process. This does not apply insofar as statutory provisions preclude deletion, further storage is necessary for the purpose of providing evidence or you have expressly consented to a longer storage period.
Transfer of your data to processors and third parties
Google Analytics (with anonymization function)
We use external service providers, "Google Analytics" service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA), to analyze website usage by users. to provide services as well as to process your data. The service uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. We have used the addition “anonymize_ip ': true” on our website. The IP address of the user's Internet connection is hereby shortened and anonymized, provided that the access is from one of the member states of the EU and the European Economic Area, or another state of the treaty agreement on the European Economic Area. This abbreviation eliminates the personal reference of the IP address. As part of the contract data agreement that we have concluded with Google Inc., Google Inc. uses the information collected to compile an evaluation of website usage and website activity and provides services related to internet usage. Furthermore, standard contractual clauses have been concluded with Google Inc. to ensure adequate protection of the data. The data mentioned are stored there for a period of 50 months and then completely deleted. Standard contractual clauses concluded to ensure adequate data protection. The data mentioned are stored there for a period of 50 months and then completely deleted. Standard contractual clauses concluded to ensure adequate data protection. The data mentioned are stored there for a period of 50 months and then completely deleted.
You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. However, there is no guarantee that in this case you will be able to access all functions of this website without restrictions.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including the shortened IP address) and from processing this data by downloading the browser plug-in available under the following link install: https://tools.google.com/dlpage/gaoptout
As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. Your browser must therefore generally allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link every time you visit this website.
You can find a detailed description of Google Analytics under this link https://marketingplatform.google.com/about/analytics/
This so-called order data processing within the meaning of Art. 28 GDPR is carried out, among other things, for the hosting of our websites and their databases, for the delivery of goods to authorized shipping companies, or for the delivery of letters or e-mails. Among other things, they are obliged to treat your data exclusively in accordance with our instructions and in accordance with the provisions set out in GDPR. In particular, they are required to treat your data in strict confidence and they are also prohibited from processing the data for any purpose other than agreed.
In certain cases, we use special external service providers, such as companies to insure us against defaults. The transfer of personal data to companies for the purpose of insuring us against defaults is carried out in order to safeguard our legitimate interests in accordance with Art. 6 (1). f GDPR. This takes place in particular with Euler Hermes SA, 56 avenue des Arts, 1000 Brussels, Belgium. Furthermore, we use an online marketing provider for the provision and delivery of our newsletter service. Here, the transfer of personal data takes place only when you sign up for our newsletter. For more information, please refer to the section “Data use when registering for our e-mail newsletter”.
Some of the servers of service providers of Plustek or Plustek companies are located in the US and other countries outside the European Union. For more information about this, please refer to the section “Processing of data outside the European Economic Area”. Incidentally, your personal data will only be transmitted to third parties if you have previously submitted it and giving your consent in accordance with Art. 6 no. 1 lit. a ff GDPR; if the processing takes place for the fulfilment of a contract, or if there is a legitimate interest of the person responsible or if a legal obligation exists.
Processing of data outside the European Economic Area
The servers of Plustek, as well as of Plustek’s related companies, or their service providers, are located in the US and other countries outside the European Union. Companies based in these countries are subject to a data protection law that does not require the same level of data protection as is the case of EU Member States.
If your data is processed in such a country, we will provide you with contractual or other recognized tools, such as standard contractual clauses which will ensure that your personal data is adequately protected.
Security of data during transmission
We have implemented technical and organizational measures to protect your personal data as good as possible against possible unwanted access. The information provided by you on our websites is transmitted in encrypted form using the SSL protocol (Secure Socket Layer) in order to prevent any misuse of the data by third parties. You will recognize this by the fact that the lock symbol is closed in the status bar of your browser and the address line starts with “https”.
Use of Google Analytics for web analytics
This website uses the “Google Analytics” service provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze users’ website usage. The service uses “cookies”, which are text files stored on your device. The information collected by cookies is usually sent to a Google server in the USA and stored there. On our websites, we used the addition “anonymise_ip’: true”. Hereby the IP address of the user’s Internet connection will be shortened and anonymized, provided the access is from one of the member states of the EU and the European Economic Area, or another country of the European Economic Area agreement. This shortening eliminates the personal reference of the IP address. As part of the order data agreement that we have concluded with Google Inc., the collected information will be used to compile an evaluation of website use and activity and to provide services connected to the Internet. Furthermore, standard contractual clauses have been concluded with Google Inc. to ensure adequate protection of the data. The data mentioned is stored there over a period of 50 months and then completely deleted.
You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. However, there is no guarantee that you will be able to access all features of this website without restrictions.
You can prevent the collection of data generated by the cookie and related to your use of the website (including the shortened IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plug-in you can click on this link to prevent the data collection by Google Analytics on this website in the future. An opt-out cookie is stored on your device. Your browser must therefore allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link each time you visit this website.
A detailed description of Google Analytics can be found here https://marketingplatform.google.com/about/analytics/
Google AdWords conversion tracking
We use Google’s “AdWords” service offer to run ads on the Google advertising network. In this context, we also use the conversion tracking function, an analysis service of Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). If you click on one of our advertisements and then reach one of our websites, Google AdWords will set a cookie on your computer (“conversion cookie”). We use this service solely for statistical purposes and to optimize our ads. No personal data is processed and no personal identification takes place. Furthermore, no information about your usage behavior is generated.
You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. However, there is no guarantee that you will be able to access all features of this website without restrictions.
Use of Facebook plugins
Our website uses so-called social plugins of the social network Facebook operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in of Facebook" or "Facebook Social Plugin".
When you visit a page of our website that contains such a plugin, your browser connects directly to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are currently not logged in to Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there.
If you are logged in to Facebook, Facebook can immediately assign the visit to our website to your Facebook profile. If you interact with the plugins, for example, click the "Like" button or leave a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be posted on your Facebook profile and displayed to your Facebook friends.
If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You can completely prevent the loading of Facebook plugins even with add-ons for your browser, e.g. with a "Facebook Blocker" or script blocker.
Using Twitter plugins (for example, "Tweet" button)
Our website uses so-called social plugins from the Twitter microblogging service operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked with a Twitter logo, for example in the form of a blue "Twitter bird".
If you visit a page of our website that contains such a plugin, your browser connects directly to the servers of Twitter. The content of the plugin is transmitted by Twitter directly to your browser and integrated into the page. By integrating Twitter receives the information that your browser has accessed the appropriate page of our website, even if you do not have a profile on Twitter or just not logged in to Twitter. This information (including your IP address) is sent from your browser directly to a Twitter server in the United States and stored there.
If you are logged in to Twitter, Twitter can immediately assign your visit to our website to your Twitter account. If you interact with the plugins, for example by clicking on the "Tweet" button, the corresponding information is also transmitted directly to a server of Twitter and stored there. The information will also be posted on your Twitter account and displayed there to your contacts.
If you do not want Twitter then You must log out of Twitter before you visit our website to directly assign data collected via our website to your Twitter account. You can completely prevent the loading of the Twitter plugins even with add-ons for your browser, e.g. with a script blocker.
We use embedded videos and content from YouTube on our websites.
YouTube’s operating company is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
When accessing a page incorporating a YouTube video, the Internet browser used will automatically be prompted to download the content of the corresponding YouTube video from the YouTube platform.
If you are logged into YoutTube at this time, or are already logged into the YouTube platform, YouTube and Google will be aware of the specific subpage of our website you are visiting. This information is collected by YouTube and Google and associated with the corresponding YouTube account. This happens regardless of whether the embedded video is clicked or not.
If you wish to object to the transfer of this information or prevent it from happening, you must log out of your YouTube account before visiting our websites.
For more information about the collection, processing and use of personal data, please read the data protection policies of YouTube and Google:
We use the CRM system "Zendesk" from the provider Zendesk, Inc., 989 Market Street # 300, San Francisco, CA 94102, USA, in order to be able to process user inquiries faster and more efficiently.
Zendesk only uses user data for the technical processing of inquiries and does not pass them on to third parties. To use Zendesk outside of service hours, you must provide a valid email address and name; further information is voluntary. Pseudonymous use is possible within the service hours. In the course of processing service inquiries, it may be necessary to collect additional data (name, address). The use of Zendesk is optional and serves to improve and accelerate our customer and user service. As an additional, alternative option for submitting service inquiries, we offer contact by e-mail, telephone, fax or post. Internal employees who accept and process service requests.
Zendesk Inc. acts as a processor for us. Processing of personal data takes place on the basis of a corresponding contract for order data processing. This contract ensures that all personal data are processed in accordance with the General Data Protection Regulation and that the rights of the data subject are protected.
You can find more information on data protection at Zendesk Inc. at:
For the purpose of optimizing and automating sales processes, we use Salesforce and Sales Cloud, a cloud-based application from Salesforce.com. Inc, The Landmark @ One Market, Suite 300, San Francisco, CA 94105. In this context, personal data can be processed in order, for example, to process inquiries faster and more efficiently and to manage them for business processes. Furthermore, personal data are used to fulfill a contract or to carry out pre-contractual measures, e.g. B. processed inquiries about our products or services.
Salesfoce works for us as a processor. Processing of personal data takes place on the basis of a corresponding contract for order data processing. This contract ensures that all personal data are processed in accordance with the General Data Protection Regulation and that the rights of the data subject are protected.
Extensive information on data protection at Salesforce.com. Inc. can be found at ：
Security of data and data transmission
We have implemented technical and organizational measures to protect your personal data as well as possible from possible, unwanted access. The information you provide on our website is transmitted in encrypted form using the SSL (Secure Socket Layer) protocol in order to prevent misuse of the data by third parties. You can recognize this by the fact that the lock symbol in the status bar of your browser is closed and the address line begins with "https".
Legal basis for processing
The legal basis for the processing of personal data within our and Plustek affiliated companies, from which voluntary consent has been obtained for a specific purpose, is Article 6 I lit. a GDPR. If the processing serves to fulfill a contract to which the data subject is a party, this is based on Art. 6 I lit. b GDPR. These are e.g. B. Processes that are necessary for the delivery of goods or the provision of other services. This also applies to processing operations that are necessary to carry out pre-contractual measures, e.g. B. of inquiries about our products or services. If there is a legal obligation in the context of legal disputes or tax retention requirements, the processing is based on Art. 6 I lit. c GDPR. Further processing may be necessary on the basis of Art. 6 I lit. d GDPR in order to protect the vital interests of the data subject or another natural person. So z. B. if name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party in the event of an injury to a visitor.
Changes to this data protection policy
We reserve the right to update this data protection policy from time to time. If necessary, we will use the information channels you provide us with or other company communication channels, to keep these changes posted. If you continue to use our websites and services after you have been clearly informed about the updated data protection policy, you agree to accept and be bound by the updated terms.