FAQ

What should I do when paper jammed occurs?

If paper jam occurs, please perform the following steps:

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Do not try to pull jammed or half-scanned documents out of the ADF without first opening the ADF cover. Doing so may permanently damage the ADF.

1. Remove any unjammed documents still loaded into the ADF.

2. Open the ADF cover by pulling the cover open lever.

3. Gently but firmly pull the jammed documents out of the ADF.

4. Close the ADF cover by pushing it back down until it snaps back into place.

Try to avoid creasing or wrinkling the documents.