The eConnector software application shows "scanner not found" what should I do?

1. Check your scanner connections. Make sure both the power adapter and the USB cable is both securely connected to the device and wall plug/PC respectively.

2. Check if the power switch on the back of the scanner is switched on.

  Click to enlarge image

×

3. Check to see if the scanner went into sleep mode by pressing on any button on the scanner panel.

  Click to enlarge image

×