An RMA number must first be issued by an Plustek representative. This RMA number must be clearly referenced on the outside of the return shipment.
Upon receipt of the defective product, Plustek will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product.
In the event the product returned to Plustek has been discontinued (i.e the product is no longer being manufactured by Plustek but is still under warranty),
Plustek will, at its discretion, either repair or replace with recertified product.
Requesting this option implies that the customer has the defective product in his possession and will ship it back to Plustek within 10 calendar days of receipt of the replacement product.
The customer will be asked to secure the return by providing a credit card. There will be a 10-day hold or charge placed on the card equal to the list price of the item being shipped. In the event the product is not returned on or before the due date, the credit card will be charged for the non-returned product. Once the defective product is returned, a credit or refund will be issued within 3 business days of product being returned. Subject to availability, Plustek will ship product on the same day the RMA is generated.
Obtaining a RMA Number
Once you have obtained a RMA Number
Please use a shipping company that can demonstrate proof of delivery. Plustek does not accept responsibility for any lost shipments unless proof of delivery to Plustek is provided..
Shipping your scanner to Plustek using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping.Plustek will not repair or replace a product that is shipped in such a way that the product is not properly protected.
Plustek will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or modification.