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Helpful Information for Plustek products.
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Q:
I have successfully connected my PC with the NVR and obtained the NVR IP address over Search Tool, however, I was still unable to login with the given set of IP.
Q:
After I successfully login to the NVR, the screen only shows a “red X” on the top left-hand corner of the window.
Q:
After I opened the port forwarding function , I still couldn’t use WAN IP from router to transfer to NVR .
Q:
The OpticFilm scanner is not working. There is a red cross on QuickScan icon. I do have an all-in-one scanner/printer listed under Imaging Device list, however this all-in-one device is connected via network, not though USB.
Q:
Ive installed the driver and SilverFast. Everything looks fine. However, when I try to make a scan, the scanning module hums but does not sound as if it is moving, and I don't see any image but blank on the screen.
Q:
Long Paper Size Setting
Q:
Is OpticFilm 7400/ OpticFilm 7600i SE/ OpticFilm 7600i Ai SilverFast 8.0 compatible?
Q:
Whats the major differences between the OpticFilm 7200, the OpticFilm 7200i and the OpticFilm 7200i SE?
Q:
How do I use USB scanners with NOTEBOOKS and DESKTOPS?
Q:
It is said that a MB with VIA chipset might not be compatible with some USB scanners. Is this true?
Q:
Do Plustek scanners support resource sharing in LAN?
Q:
Do Plustek full series scanners support Windows XP?
Q:
If the USB cable enclosed with the scanner is too short, can I lengthen it myself?
Q:
Action Manager 32 can't connect with USB scanners.
Q:
The power cord and USB cable are normal and connected correctly, but the USB scanner is still not found by the computer.
Q:
How do I set up the PC BIOS?
Q:
Where is the setup function of USB in BIOS?
Q:
If the status of USB function is "enabled", but the device is still not working, what should I do?
Q:
If the status of USB function is "enabled", but Scanner Utility cant make the connection between the Scanner and PC, what should I do?
Q:
How do I resolve the problem "pccuo.dll is not found when installing the driver downloaded from website"?
Q:
When installing scanner in Windows XP, the message "this device is not verified by XP" pops up.
Q:
Do Plustek USB Scanners support Windows 95?
Q:
Do Plustek USB Scanners support Windows 95 OSR2?
Q:
Do Plustek scanners support Mac OS?
Q:
Do Plustek scanners support Linux?
Q:
Do Plustek scanners support Windows 2000 server edition?
Q:
If the driver downloaded from the website can't be installed correctly, what should I do?
Q:
How do I capture and save the image on the screen?
Q:
When I scan films, the images' color is not normal. What can I do?
Q:
When I scan films, many thin vertical lines appear in the images. What can I do?
Q:
Why can't the quality of images of films scanned by scanners compare with that of the pictures printed in a shop?
Q:
What is a network camera?
Q:
What are the minimum system requirements for the network camera?
Q:
What does the LED on the front of the camera mean?
Q:
What is the effective length of the RJ-45 cable?
Q:
How about the length of account and password for FTP, DDNS, and etc?
Q:
Why am I getting an unauthorized access deny error or length error when login?
Q:
Is the network camera capable of zooming by adding a zoom lens?
Q:
What is firmware?
Q:
I cannot access network camera Web Manager. I have already opened up all the ports.
Q:
What is the difference between pressing the Reboot button under the "Network" menu and pressing the Factory Reset button on the front panel of the unit?
Q:
What type of network can network camera be jointed to ?
Q:
Can I login network camera through other browses like Firefox or Netscape?
Q:
Could you please tell me whether the network camera will support encrypted "VPN Tunnels", please?
Q:
Does your firmware have the ability to have the TCP/IP MTU size adjusted by the use of a hex editor on the bin file?
Q:
Please, can you tell me what the exact location of the jpg image directory and video records are, I want them for further use.
Q:
Is it illegal to record audio/video motion detection with my camera?
Q:
Can I use network camera outdoors?
Q:
My network camera seems not to be smoothly connected with my IE or download the required ActiveX?
Q:
Can I use the Search tool to find the network camera across different subnets?
Q:
How do I view the Activity log?
Q:
How to configure one more cameras under the same network?
Q:
I have followed all your instructions about port forwarding and Dynamic DNS but my friends still cannot view my Network Camera? I have mapped port 80 on the public interface of my router to port 80 on the camera's internal IP address.
Q:
I can access the DDNS combined with my Router, but sometimes the access is denied.
Q:
I'm using ADSL to surf the Internet in my network. The details issues by them are dynamically assigned IP address
Q:
Why Action Express icon does not appear on my computer screen?
Q:
Why I could not see the Action Expression icon on my computer system tray?
Q:
Why the scanner performs in a very slow scan speed?
Q:
I made the wallpaper by scanning a photo within Wallpaper of Action Express, but the displayed image on my Windows desktop does not maintain the original aspect ratio?
Q:
I press the Text scan button and save my scanned image in .jpg format, but why the file size is almost as big as Grayscale scan?
Q:
When I choose "Duplicated as..." function in OptiCopy, the number of images on the output preview is different what I get from the copy machine/printer?
Q:
Why I can't see the bottom part of the Book Pilot interface as it is hidden under the Windows task bar?
Q:
Why am I still getting the black book spine shadow shown on my scanned images?
Q:
I've already bought an OpticBook 3600, and I have a widows 2003 server on my pc as an OS. Unfortunately I couldn't find any patch file to run its software on my computer, why?
Q:
See-through details or shadow from the back side of the page appear on the scanned images. What can I do to remove these ugly details?
Q:
Why the scan module stuck in the midway after scan?
Q:
How to Scan by the Business card Recognition Software?
Q:
The scanner cannot scan.
Q:
Paper Feeding Errors
Q:
About Scanned Images
Q:
Create Searchable PDF Files
Q:
Uninstall Bundled Application Programs
Q:
The scanner cannot scan.
Q:
Paper Feeding Errors
Q:
Create Searchable PDF Files
Q:
Uninstall Bundled Application Programs
Q:
The scanner cannot scan.
Q:
Paper Feeding Errors
Q:
Uninstall Bundled Application Programs
Q:
Create Searchable PDF Files
Q:
When I open the "Search Tool" and click the 255 Cam_location, I cannot enter the IE (Plustek UI). Please check the following problems.
Q:
What bandwidth does network camera require?
Q:
I setup the Email Server (SMTP) but I can't seem to receive any emails.
Q:
How do I make a record schedule?
Q:
Why is there a picture or a piece of white vertical stack images on the picture?
Q:
How to increase the quality of the video?
Q:
How do I view network camera image by ActiveView?
Q:
How do I view How to connect network camera?
Q:
I always get on my Internet explorer page a blue screen with a red cross in the top left corner. Also I get a small icon in the bottom saying I need to manage add - one. Can you help please?
Q:
How to add a new camera into the ActiveView program?
Q:
Why does the time on my camera not synchronized with my PC when I login on several days later?
Q:
Does any Plustek product support Microsoft Vista ?
Q:
Is the Network camera, which supports audio function able to get the instant audio signal? Besides, can I receive the audio signal via Internet access?
Q:
Is the server service available, when I connect the Network cameras for internal use?
Q:
What are the image files saved in the C: mpwebcam and what is the purpose?
Q:
Does network camera support 3G products?
Q:
Could you tell me whether ActiveView or ActiveViewVX supports duplex mode or multiplex mode?
Q:
Why I always just get one image as I already make pin1 & pin2 connected in the external part?
Q:
Why I receive a loud echo noise, when I roger up the audio from network camera via one speaker or microphone?
Q:
How to view ActiveView series in two different Monitors sharing one host computer?
Q:
Why I cannot download the ActiveX control in IE7.0?
Q:
I am unable to find the NVR device under the Search Tool program.
Q:
Registering for SilverFast with Netbook without CD-ROM
Q:
Mac OS X 10.7 Lion Support Information.
Q:
After I successfully added the IP camera, the live view on the browser is still black without any image.
Q:
My full day records have black and red file names . What is difference between them ?
Q:
Why my liveview lag and feel not fluent ?
Q:
When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
Q:
Why does nothing happen when I click the PTZ control buttons ?
Q:
When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
Q:
I couldn’t click record botton in liveview page .
Q:
I can’t add new event in event settings .
Q:
I added a new event . But I couldn’t select Send e-mail notification and Send Image to FTP Server .
Q:
I have configured motion event settings . Why don’t any events trigger at all ?
Q:
I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
Q:
Why can’t I select restore and restart function in device management page ?
Q:
I can't find any Windows 7 drivers for my scanner. Is the device still supported?
Q:
How do I calibrate my scanner without the special calibration sheet?
Q:
I need to install the applications that were bundled with the scanner but I have lost the original installation CD.
Q:
How do I manually install my scanners device drivers under Windows 7?
Q:
Precautions for using the ADF Feeder
Q:
Scanner LED Indicator message
Q:
I’m scanning negatives. However, there are artifacts on my scanning images.
Q:
OpticFilm Series - How do I get SilverFast SE or Ai Studio for a used OpticFilm Scanner that I purchased?
Q:
X Series - How to get smooth video footage for live viewing
Q:
X Series - Storage recycle rule
Q:
X Series - Is it possible that I can send an email for system-wise notification via Gmails SMTP server?
Q:
X Series - Is it normal that some IP cameras should reboot themselves after being added or being changed of video settings?
Q:
X Series - Please make sure all cameras are booting up and properly connected with NVR before running "One-button Installer". For those cameras failed to be automatically added into the system with "One-button Installer", a user can log on the system as "admin" and manually search and add them into the system. Note: it only works in the condtion that the disk drive is not formatted yet by holding the button for more than 3 seconds and release it
Q:
X Series - I have opened a few IE windows and connect to my NVR at the same time. As a result, I found some live video footage are not showing up at times. What should I do now?
Q:
X Series - I tried to delete an ever created DDNS entity. However, it seemed not be removed at once. Why?
Q:
X Series - It happened once that connecting my NVR with EasyLink Tool, my IE window shows something like " … the page cant display …". So I close my IE window, and the search my NVR and open it up over again with IE window. Although everything works well again, I am worried about that if video footage is not being recorded during this period?
Q:
X Series - Why system log out sometimes?
Q:
X Series - Why cant I set motion detection for some cameras?
Q:
X Series - What is the maximum resolution of VGA output and is it available with local mouse function?
Q:
X Series - I cant connect to my NVR by EasyLink Tool with my PC. What should do now?
Q:
X Series - Can I use Chrome or Firefox to view video footage of my NVR?
Q:
The camera will lose video from time to time with Live viewing, how should I do now?
Q:
X Series - Internet Explorer might not be configured to download ActiveX controls for security reasons
Q:
How to install my OpticFilm product on Mac 10.9.x or later OS?
Q:
OpticFilm 120 - How to do the batch scan?
Q:
OF7400, OF7600i SE, OF7600i Ai - How to use SilverFast 6.x on Windows X64 OS
Q:
OpticFilm Series - How to do the SilverFast software reset.
Q:
OpticFilm OSX 10.11 (El Capitan) using issue
Q:
OpticFilm 8100/ 8200i SE/ 8200i Ai/ 120: How to mount bundle software SilverFast DVD on Mac OS 10.12
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