若您對於精益科技產品的操作有任何疑問,您可以利用下方選單選擇您的產品型號,或利用關鍵字搜尋相關的問題與解答。
若您無法找到符合您需求的問題與解答,我們建議您利用「技術支援」中的表格,將您的問題寄給我們,我們將儘快請專人協助您解決您的產品問題。
若您無法找到符合您需求的問題與解答,我們建議您利用「技術支援」中的表格,將您的問題寄給我們,我們將儘快請專人協助您解決您的產品問題。
產品型號
關鍵字
常見問題列表
Q: | 如為CIS scanner 但掃出影像字體模糊或顏色不正確怎麼辦?
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Q: | 如果Adapter不良或不見要怎麼辦?
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Q: | Windows Server 支援問題?
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Q: | Win 7 安裝問題?
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Q: | 加IP Camera成功後,畫面過了幾分鐘還是黑色的,沒有顯示影像
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Q: | 當我使用search tool 找不到nvr
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Q: | 我將電腦連接到nvr上,透過search tool得到nvr ip位置,但使用該組ip連線nvr後,ie顯示網頁錯誤
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Q: | 成功進入nvr網頁後,畫面左上方出現紅色叉叉的錯誤圖案,無法使用
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Q: | NVR上的Port Forwarding開啟後,無法透過router的WAN IP直接轉址到NVR
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Q: | 為何我的全時錄影檔中,有的檔案時段是黑色的,有的檔案是紅色的
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Q: | 為何我的畫面會lag,感覺不是很流暢
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Q: | 當我的WAN跟LAN設成192.168.10.1與192.168.10.2,然而我確無法登入NVR
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Q: | 為何畫面左方的PTZ控制鈕可以按,但是我的畫面確沒有反應
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Q: | 當我使用UPnP加IP Camera,但是在UPnP的列表中都沒有IP Camera可供我選擇
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Q: | 在首頁即時預覽的頁面,無法點選錄影鍵
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Q: | 安全控管裡的事件設定無法新增事件
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Q: | 新增事件時,無法選取寄送e-mail通知與寄送影像至FTP伺服器
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Q: | 已經完成motion的事件設定,為何一直都沒有事件觸發
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Q: | 即時預覽上的事件觸發警告圖示,即使已經停止觸發事件,為何還是閃個不停
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Q: | 為何使用Administrator帳號、密碼無法登入NVR
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Q: | 為何我在網路攝影機的頁面無法選取裝置初始化與重新啟動
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Q: | 下載web driver後,要如何安裝?
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Q: | 如果校正紙不見怎麼辦?
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Q: | 如果CD不見要怎麼辦?
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Q: | I have successfully connected my PC with the NVR and obtained the NVR IP address over Search Tool, however, I was still unable to login with the given set of IP.
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Q: | After I successfully login to the NVR, the screen only shows a “red X” on the top left-hand corner of the window.
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Q: | After I opened the port forwarding function , I still couldn’t use WAN IP from router to transfer to NVR .
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Q: | The OpticFilm scanner is not working. There is a red cross on QuickScan icon. I do have an all-in-one scanner/printer listed under Imaging Device list, however this all-in-one device is connected via network, not though USB.
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Q: | Ive installed the driver and SilverFast. Everything looks fine. However when I try to make a scan, the scanning module hums but does not sound as if it is moving, and I don¡¦t see any image but blank on the screen.
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Q: | Whats the advantage staying with SilverFast? I can always use post processing applications (such as Photoshop) to enhance image quality, cant I ?
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Q: | My operation system is Windows 98. Can I operate the film scanner with Windows 98?
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Q: | Is OpticFilm 7400/ OpticFilm 7600i SE/ OpticFilm 7600i Ai SilverFast 8.0 compatible?
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Q: | Whats the major differences between the OpticFilm 7200, the OpticFilm 7200i and the OpticFilm 7200i SE?
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Q: | How can I remove grain and noise when I scan my slides/negatives.
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Q: | How do update firmware?
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Q: | How do check IE version?
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Q: | How do checking version?
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Q: | How do control DDNS server?
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Q: | How do select DHCP or Static corrected?
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Q: | How do update CSQ file?
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Q: | OptiCam M1 Cockpit-MSN & MSN Messenger 7.0 Compatibility Issue...
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Q: | How do I use USB scanners with NOTEBOOKS and DESKTOPS?
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Q: | It is said that a MB with VIA chipset might not be compatible with some USB scanners. Is this true?
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Q: | Do Plustek scanners support resource sharing in LAN?
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Q: | Do Plustek full series scanners support Windows XP?
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Q: | If the USB cable enclosed with the scanner is too short, can I lengthen it myself?
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Q: | Action Manager 32 can't connect with USB scanners.
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Q: | The power cord and USB cable are normal and connected correctly, but the USB scanner is still not found by the computer.
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Q: | How do I set up the PC BIOS?
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Q: | Where is the setup function of USB in BIOS?
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Q: | If the status of USB function is "enabled", but the device is still not working, what should I do?
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Q: | If the status of USB function is "enabled", but Scanner Utility cant make the connection between the Scanner and PC, what should I do?
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Q: | Computer gives a message " Cannot establish connection with the USB Scanner , please run the appropriate utility or configuration program".
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Q: | How do I resolve the problem "pccuo.dll is not found when installing the driver downloaded from website"?
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Q: | When installing scanner in Windows XP, the message "this device is not verified by XP" pops up.
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Q: | Do Plustek USB Scanners support Windows 95?
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Q: | Do Plustek USB Scanners support Windows 95 OSR2?
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Q: | Do Plustek scanners support Mac OS?
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Q: | Do Plustek scanners support Linux?
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Q: | Do Plustek scanners support Windows 2000 server edition?
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Q: | If the driver downloaded from the website can't be installed correctly, what should I do?
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Q: | How do I capture and save the image on the screen?
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Q: | When I scan films, the images' color is not normal. What can I do?
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Q: | When I scan films, many thin vertical lines appear in the images. What can I do?
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Q: | Why can't the quality of images of films scanned by scanners compare with that of the pictures printed in a shop?
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Q: | What is a network camera?
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Q: | What are the minimum system requirements for the network camera?
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Q: | What does the LED on the front of the camera mean?
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Q: | What is the effective length of the RJ-45 cable?
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Q: | How about the length of account and password for FTP, DDNS, and etc?
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Q: | Why am I getting an unauthorized access deny error or length error when login?
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Q: | Is the network camera capable of zooming by adding a zoom lens?
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Q: | What is firmware?
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Q: | I cannot access network camera Web Manager. I have already opened up all the ports.
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Q: | What is the difference between pressing the Reboot button under the "Network" menu and pressing the Factory Reset button on the front panel of the unit?
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Q: | What type of network can network camera be jointed to ?
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Q: | Can I login network camera through other browses like Firefox or Netscape?
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Q: | Could you please tell me whether the network camera will support encrypted "VPN Tunnels", please?
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Q: | Does your firmware have the ability to have the TCP/IP MTU size adjusted by the use of a hex editor on the bin file?
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Q: | Please, can you tell me what the exact location of the jpg image directory and video records are, I want them for further use.
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Q: | Is it illegal to record audio/video motion detection with my camera?
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Q: | Can I use network camera outdoors?
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Q: | My network camera seems not to be smoothly connected with my IE or download the required ActiveX?
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Q: | Can I use the Search tool to find the network camera across different subnets?
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Q: | How do I view the Activity log?
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Q: | How to configure one more cameras under the same network?
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Q: | I have followed all your instructions about port forwarding and Dynamic DNS but my friends still cannot view my Network Camera? I have mapped port 80 on the public interface of my router to port 80 on the camera's internal IP address.
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Q: | I can access the DDNS combined with my Router, but sometimes the access is denied.
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Q: | I'm using ADSL to surf the Internet in my network. The details issues by them are dynamically assigned IP address
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Q: | Why Action Express icon does not appear on my computer screen?
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Q: | Why I could not see the Action Expression icon on my computer system tray?
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Q: | Why the scanner performs in a very slow scan speed?
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Q: | I made the wallpaper by scanning a photo within Wallpaper of Action Express, but the displayed image on my Windows desktop does not maintain the original aspect ratio?
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Q: | I press the Text scan button and save my scanned image in .jpg format, but why the file size is almost as big as Grayscale scan?
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Q: | When I choose "Duplicated as..." function in OptiCopy, the number of images on the output preview is different what I get from the copy machine/printer?
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Q: | Why I can't see the bottom part of the Book Pilot interface as it is hidden under the Windows task bar?
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Q: | Why am I still getting the black book spine shadow shown on my scanned images?
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Q: | I've already bought an OpticBook 3600, and I have a widows 2003 server on my pc as an OS. Unfortunately I couldn't find any patch file to run its software on my computer, why?
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Q: | See-through details or shadow from the back side of the page appear on the scanned images. What can I do to remove these ugly details?
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Q: | Why the scan module stuck in the midway after scan?
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Q: | How to Scan by the Business card Recognition Software?
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Q: | The scanner cannot scan.
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Q: | Paper Feeding Errors
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Q: | About Scanned Images
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Q: | Create Searchable PDF Files
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Q: | Uninstall Bundled Application Programs
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Q: | The scanner cannot scan.
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Q: | Paper Feeding Errors
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Q: | Create Searchable PDF Files
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Q: | Uninstall Bundled Application Programs
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Q: | The scanner cannot scan.
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Q: | Paper Feeding Errors
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Q: | Uninstall Bundled Application Programs
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Q: | Create Searchable PDF Files
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Q: | When I open the "Search Tool" and click the 255 Cam_location, I cannot enter the IE (Plustek UI). Please check the following problems.
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Q: | What bandwidth does network camera require?
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Q: | I setup the Email Server (SMTP) but I can't seem to receive any emails.
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Q: | How do I make a record schedule?
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Q: | Why is there a picture or a piece of white vertical stack images on the picture?
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Q: | How to increase the quality of the video?
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Q: | How do I view network camera image by ActiveView?
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Q: | How do I view How to connect network camera?
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Q: | I always get on my Internet explorer page a blue screen with a red cross in the top left corner. Also I get a small icon in the bottom saying I need to manage add - one. Can you help please?
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Q: | How to add a new camera into the ActiveView program?
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Q: | Why does the time on my camera not synchronized with my PC when I login on several days later?
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Q: | Does any Plustek product support Microsoft Vista ?
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Q: | Is the Network camera, which supports audio function able to get the instant audio signal? Besides, can I receive the audio signal via Internet access?
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Q: | Is the server service available, when I connect the Network cameras for internal use?
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Q: | What are the image files saved in the C: mpwebcam and what is the purpose?
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Q: | Does network camera support 3G products?
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Q: | Could you tell me whether ActiveView or ActiveViewVX supports duplex mode or multiplex mode?
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Q: | Why I always just get one image as I already make pin1 & pin2 connected in the external part?
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Q: | Why I receive a loud echo noise, when I roger up the audio from network camera via one speaker or microphone?
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Q: | How to view ActiveView series in two different Monitors sharing one host computer?
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Q: | Why I cannot download the ActiveX control in IE7.0?
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Q: | I am unable to find the NVR device under the Search Tool program.
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Q: | Registering for SilverFast with Netbook without CD-ROM
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Q: | Mac OS X 10.7 Lion Support Information.
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Q: | After I successfully added the IP camera, the live view on the browser is still black without any image.
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Q: | My full day records have black and red file names . What is difference between them ?
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Q: | Why my liveview lag and feel not fluent ?
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Q: | When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
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Q: | Why does nothing happen when I click the PTZ control buttons ?
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Q: | When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
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Q: | I couldn’t click record botton in liveview page .
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Q: | I can’t add new event in event settings .
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Q: | I added a new event . But I couldn’t select Send e-mail notification and Send Image to FTP Server .
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Q: | I have configured motion event settings . Why don’t any events trigger at all ?
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Q: | I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
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Q: | Why can’t I select restore and restart function in device management page ?
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Q: | I can't find any Windows 7 drivers for my scanner. Is the device still supported?
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Q: | How do I calibrate my scanner without the special calibration sheet?
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Q: | I need to install the applications that were bundled with the scanner but I have lost the original installation CD.
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Q: | How do I manually install my scanners device drivers under Windows 7?
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from the main toolbar.
. (If more
than one OCR application program supported by DI Capture are installed on your
system, you may need to also select one from the drop-down list box of
Application.)
opens
a configuration window for the selected OCR application.
.
to save what you have configured and continue adjusting other
settings.
to start
OCR processing. 



































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