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Helpful Information for Plustek products.
Before you request technical support, please check the list of Frequently Asked Questions and solutions below.
by Product name
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FAQ List
Q:
How to install my OpticFilm product on Mac 10.9.x or later OS?
Q:
X Series - Internet Explorer might not be configured to download ActiveX controls for security reasons
Q:
The camera will lose video from time to time with Live viewing, how should I do now?
Q:
X Series - Can I use Chrome or Firefox to view video footage of my NVR?
Q:
X Series - I cant connect to my NVR by EasyLink Tool with my PC. What should do now?
Q:
X Series - What is the maximum resolution of VGA output and is it available with local mouse function?
Q:
X Series - Why cant I set motion detection for some cameras?
Q:
X Series - Why system log out sometimes?
Q:
X Series - It happened once that connecting my NVR with EasyLink Tool, my IE window shows something like " … the page cant display …". So I close my IE window, and the search my NVR and open it up over again with IE window. Although everything works well again, I am worried about that if video footage is not being recorded during this period?
Q:
X Series - I tried to delete an ever created DDNS entity. However, it seemed not be removed at once. Why?
Q:
X Series - I have opened a few IE windows and connect to my NVR at the same time. As a result, I found some live video footage are not showing up at times. What should I do now?
Q:
X Series - Please make sure all cameras are booting up and properly connected with NVR before running "One-button Installer". For those cameras failed to be automatically added into the system with "One-button Installer", a user can log on the system as "admin" and manually search and add them into the system. Note: it only works in the condtion that the disk drive is not formatted yet by holding the button for more than 3 seconds and release it
Q:
X Series - Is it normal that some IP cameras should reboot themselves after being added or being changed of video settings?
Q:
X Series - Is it possible that I can send an email for system-wise notification via Gmails SMTP server?
Q:
X Series - Storage recycle rule
Q:
X Series - How to get smooth video footage for live viewing
Q:
OpticFilm Series - How do I get SilverFast SE or Ai Studio for a used OpticFilm Scanner that I purchased?
Q:
Long Paper Size Setting
Q:
I’m scanning negatives. However, there are artifacts on my scanning images.
Q:
Scanner LED Indicator message
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