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Helpful Information for Plustek products.
Before you request technical support, please check the list of Frequently Asked Questions and solutions below.
by Product name
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FAQ List
Q:
X Series - Storage recycle rule
Q:
OpticFilm Series - How do I get SilverFast SE or Ai Studio for a used OpticFilm Scanner that I purchased?
Q:
Long Paper Size Setting
Q:
I’m scanning negatives. However, there are artifacts on my scanning images.
Q:
Scanner LED Indicator message
Q:
Precautions for using the ADF Feeder
Q:
Is OpticFilm 7400/ OpticFilm 7600i SE/ OpticFilm 7600i Ai SilverFast 8.0 compatible?
Q:
How do I manually install my scanners device drivers under Windows 7?
Q:
I need to install the applications that were bundled with the scanner but I have lost the original installation CD.
Q:
How do I calibrate my scanner without the special calibration sheet?
Q:
I can't find any Windows 7 drivers for my scanner. Is the device still supported?
Q:
Why can’t I select restore and restart function in device management page ?
Q:
I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
Q:
I have configured motion event settings . Why don’t any events trigger at all ?
Q:
I added a new event . But I couldn’t select Send e-mail notification and Send Image to FTP Server .
Q:
I can’t add new event in event settings .
Q:
I couldn’t click record botton in liveview page .
Q:
When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
Q:
Why does nothing happen when I click the PTZ control buttons ?
Q:
When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
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