Biblioteca de Lector de MRTD

Location: Istanbul Turkey
Solution provider: Plustek Taiwan, EraySoft Istanbul
Clients:THE RITZ CARLTON, TITANIC RESORT HOTELS ISTANBUL CEYLAN INTERCONTINENTAL, ALMATY CEYLAN INTERCONTINENTAL, CORENDON, CALISTA HOTEL PORTO BELLO HOTEL, CORNELIA HOTEL ERESIN HOTELS, VENEZIA PALACE FAME RESIDENCE HOTEL, UTOPIA WORLD HOTEL ELA QUALITY RESORT, ORIENT PALACE HOTELS CLUB PARADISO HOTEL, LAMARTINE HOTEL ERESIN HOTEL, TUGCAN HOTEL, BAIA HOTEL

SITUATION
The hotel front office is being managed by a single person. There come hundreds of guests every day to most of the five star hotels. The front desk manager manages the entire documentation of the guests single handedly. He takes the photo copy of the Guests’ passports and credit cards and keeps it organized for his own use. Then he passes this information to the administrator to key in the information for the customer relation department or to be in the CRM system.

The entire thing actually happens manually and the documents are normally paper based and therefore the storing space keeps on increasing every year.

OBJECTIVE
To find a solution that will eliminate paper records, copying and storage issues while allowing immediate access to the secure record keeping. It is also to reduce the workload of the front desk executives, enhance his performance and reduce the guests’ waiting time making them satisfied.

SOLUTION
Plustek OpticSlim 550 Passport reader.

Like many five star hotels, EreSin Hotel has it now. The front desk executive of Hotel, EreSin is the only staff to take care of the guests’ documentation. The hotel is being visited by hundreds of guests and as the formality the only front desk executive keeps the entire record of the guests’ nationality, name and identity. It takes a long time in making the photocopy of the passport, credit card, etc. Till that time, theguest keeps waiting. Secondly, he uploads the entire information onto the system for record and amortizing the process.

Since it was paper based system, the storage space was keeping on increasing. He needed a way to move to a paperless process and make the procedure faster and that is where Plustek came into picture.

The front desk executive of Hotel BAIA had to deal with all the guests coming to the hotel day in day out. He was slow in responding to them at the reception. Each of the documentation was taking much time and careful observation. He was not able to upload the guests’ information on the real-time basis because he had to take photocopy of the passports, credit cards, etc. and keep it organized for his free time so that he couldprocess it for the enterprise solution.

The operation head of Hotel Ritz Carlton had a lot of problem in dealing with the guests’ records as they get a bit irritated for making them late at the counter. At the same time he could not manage the documents properly as it was keeping on increasing day by day. He had to spend extra hours after his official time to keep them organized.

The front desk executive of Hotel Tugcan was always thinking of how making the entire process paperless. It is a lot of headache. He had to take photocopy of all the documents to keep it organized and again key in the information into the system. What he found that the documents were piled up but had no use. The executive also could not dispose of those materials. At times, the manual entry goes wrong, which brings inconvenience to the entire system.

Achieving Objectives Quickly
The front desk executive of Hotel EreSin always thinks from the perspective of the company’s benefit. He wanted a system or methodology, which could quickly execute the documentation and enhance efficiency of the work force. The system should also enable quick uploading of documents to the enterprise solution for the departmental follow ups. On top of it, the front office looks more swanky and paperless. In the pursuit of a solution, when he met the representatives of EraySoft, who happened to be their systems integrator also, they suggested Plustek OpticSlim 550 Passport reader. EraySoft as the distributor and systems integrator explained about the of image capturing capability of the passport reader.

The software capability of the product also extracts text of passport arranging it in appropriate text fields. He of course had many options but then OpticSlim 550 Passport reader looked more smart and compact for their work than others.

Eresin Hotel

After EreSin integrated this Plustek solution, the front desk executive was able to dispose of the guests from the counter much faster because EraySoft had fine-tuned the reader for the exact requirement of the passport reading taking proper care of each of the columns. The advantage of Plustek passport reader is that its SDK is open standard and can be integrated with solutions developed by the SIs and software developers. Therefore, the combination of EraySoft solution along with Plustek OpticSlim550, had given the hotel the necessary capability and manageability in terms of acquiring card images, processing them one at a time or in batch, and retrieving the results sorted into fields like Name, Passport number, Street Address, City, State and Zip Code accurately. The front desk executive was able to save the data in various image formats including TIF, JPG and BMP - as per his requirement. Even the Machine Readable Zone (MRZ) data retrieved can be saved into a TXT file.

OpticSlim 550 is so fast that it takes a few seconds to scan the passport and credit card. Then and there he could upload the documents to the central system and the administrator puts it in to the CRM system.

What front desk executive of Hotel BAIA found is that his office actually looked very neat. There was not a single paper lying on the desktop. Thanks to ErySoft as they have given the hotel the right solution in Plustek OpticSlim 550. It not only scans the passports quickly but also helps them to save the documents in predefined locations. The entire admin department is very happy about it.

BAIA Hotel

Improving Efficiency

The front office operation head of Hotel Ritz Carlton was getting a lot of problem in the old system as they had to take the photo copy of the passports and credit cards. Then, those details were manually keyed in to the system. Now with Plustek OpticSlim 550 passport reader, it is just like zip, zap and zoom. They simply place the passport in the scanner and it scans the document in seconds. He returns the passport to the guest and they sign the documents of check-in and take their room keys in a minute’s time. They are happy about the efficiency of the hotel staff now.

Tugcan Hotel

The front desk executive of Hotel Tugcan now thanks Plustek OpticSlim 550 passport reader and EraySoft, these days, as he does not have to spend much time in keeping the documents organized. He has actually his reduced my storing space. He has removed the shelves from the front office and it looks more beautiful. The paper use is almost zero. Only paper he is using is for receipt purpose. The management of the hotel is very happy as they are getting the inputs of the guests very quickly and the customers’ satisfaction has actually been increased many times than earlier.

Orient Palace Hotel